Common Census supports our contracted clients and partners with the use of our software and services. We strive to provide a high level of support to a single point of contact who will in turn support their clients and team members. Common Census does not directly support non-contracted individuals, however we offer community support through our Common Benefits User Portal.
Non-business hours support is available for emergency issues. Issues that are deemed urgent will be supported. Issues resulting from Common Census error will not be billed; urgent issues not resulting from an error will be charged to the appropriate party at 1.5x the contracted rate.